Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Product and service knowledge
Demonstrate patience and calmness.
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
All apprenticeship candidates will undertake a basic Initial Assessment and an interview during which suitability, commitment and interest for the programme will be determined.
On-programme (typically 12 - 15 months)
Training to develop the occupation standard’s knowledge, skills and behaviours.
End Point Assessment Gateway
The employer, and, if appropriate in conjunction with the Training Provider, will formally sign-off that the apprentice has met the minimum requirements in regards to knowledge, skills and behaviours within the standard and confirm they are ready to move on to the end assessment. This will happen during a meeting involving the apprentice, their line manager and the trainer. Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to end point assessment.
End Point Assessment (typically 3 months following gateway)
Duration: Typically 12-15 months plus EPA
Mandatory Entry Requirements: See Mandatory Entry Requirements
Funding: See Grants and Funding
Call 01922 663600 for course dates.