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The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition.

Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

This apprenticeship is delivered at our Green Lane Campus in Walsall.

Core Technical Competencies/Skills and Knowledge/Understanding

A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to;

  • Understand and demonstrate the importance of Health and Safety in the workplace.
  • Comply with organisational safety, policies and procedures and identify hazards and reduce them.
  • Consider safety compliance with a diverse sector of client groups.
  • Understand and demonstrate the importance of working safely at height.
  • Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls.
  • Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains.
  • Maintain high levels of water hygiene within a building
  • Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
  • Understand and maintain plant, safety systems and equipment.
  • Demonstrate and implement energy, environment and sustainable practices.
  • Understand and maintain grounds and external fabrication of a building, such as drainage and guttering.
  • Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry.
  • Demonstrate and understand the importance of the control of resources and stock.
  • Understand and demonstrate the principles of Planned Preventative Maintenance.
  • Understand how to prepare for refurbishment or deep clean of equipment and surfaces.
  • Carry out repairs and reactive maintenance.
  • Understand the importance of customer service.
  • Record and report information accurately either internally or externally.

Core Behavioural Attributes

  • Have a flexible attitude.
  • Commitment to quality and excellence.
  • Ability to perform under pressure.
  • Persists in the face of adversity.
  • Thorough approach to work.
  • Ownership of work and follow through to a satisfactory conclusion.
  • Client/Customer focus and interaction
  • Able to live the organisations values
  • Ability to create effective working relationships
  • Aptitude for problem solving
  • Ability to comply with company policies and procedures
  • Enthusiasm
  • Ability to control and influence within remit
  • Persuasive influencing skills
  • Shows respect for all stakeholders

Interpersonal Skills

  • Take ownership of situations
  • Work independently and as part of a team
  • Communicates effectively either verbally or in writing
  • Problem solving approach
  • A drive for efficiency and value for money
  • Communicate effectively at all levels
  • Adaptability
  • Ability to understand limitations within the role
  • A drive for quality and excellence

The selection process will include an Initial Assessment and an interview, during which the apprentices suitability, commitment and interest for the programme will be determined. Apprentices will also need the following: GCSE A-E /initial assessment entry 3 and above /working in industry/ interview & skill scan.

Employers will need to demonstrate that they have the necessary Health and Safety arrangements in place to satisfy legislative requirements, and that they are able to provide apprentices with the full range of work to successfully complete the Apprenticeship Standard.

The apprentice will be recognised by the British Institute of Facilities Management (BIFM) providing Associate Membership for the apprentice whilst studying.

On-programme (typically 12 months)

  • Training to develop the occupation standard’s knowledge, skills and behaviours. End-point
  • Portfolio of evidence
  • Short research assignment

End Point Assessment Gateway

Judgement on whether the apprentice is ready for the end-point assessment is taken by the employer, who should gather views from the training provider and the apprentice to inform this decision.

End Point Assessment

  • Assessment method 1: Knowledge assessment
  • Assessment Method 2: Practical assessment
  • Assessment Method 3: Interview

  • There is no cost to the apprentice.
  • If you are an employer with over 50 employees or, are employing an apprentice over the age of 19 (without a EHCP) you will be required to pay 5% contribution towards the cost of the apprenticeship Training.
  • If you are a levy paying company then you will pay for the training from your levy account.
  • Grants are available for eligible employers. For further information please visit the CITB website.

Course Information

Cost: No cost to the apprentice. An employer contribution may be required. Adults may be eligible for FREE tuition. (No VAT charged)

Duration: Typically 24 months plus EPA

Mandatory Entry Requirements: See Mandatory Entry Requirements

Funding: See Grants and Funding

How to Apply

Call 01922 663600 for course dates.

Upcoming Start Dates

No future start dates:

Further Training

Contact us for more details